Business and
Professional Communication Ethics is a context that is applicable in many
formal or professional environments and is also integrated into the
organizational communicative practices. Similar to organizational, business
ethics emphasizes clear acceptable behaviors that protect the ‘good’ of the
business survival through appropriate behavior patterns and interactions with
others but is more focused on the micro level of the organizations actions for
survival. It focuses on communicative elements such as memo writing and
presentations for the business. I believe an important concept within the
chapter is Beyond Manners, which integrates
the communicative ethics in public accountability instead of the companies’
individual employee practices alone (Pg. 178). Therefore, in order for a
business to be successful or survive, the key is to focus on “promoting the
goods of survival and competitiveness in the marketplace” while incorporating
smooth and respectful interactions with colleagues and others we deal with
daily (Pg. 178). This can be done through verbal or non-verbal communication
within the business expressions.
An example that
comes to mind is when working with colleagues at my company. Ethical behavioral
expectations are to provide a sense of respect and good manner to others in the
business and other companies we work closely with. Competition is mentioned in
the text and I think it’s a great element that is integrated into my company
because competition is providing the overall success in comparison to other
businesses. We try to gain this information through various surveys conducted
on care received from patients and dialogue with staff. Our dress code is
implemented to gain respect and therefore seriousness from others in the
healthcare field and is an example of promoting the good of competition by how
we present ourselves in the healthcare market. As the book discussed it is not
primary focused on the individual character of
‘people’ but in the public accountability of the business. In our
business we are held accountable in how we address and communicate through various
presentations to vendors, volunteer work, and also in how we present our
overall mission in the hospitals/clinics. The commitment is to act in proper
form or actions and we do so by following rules relayed to us by the business. We
have consequences if rules are not followed, such as inadequate effort in
promoting our mission, which shows how my company focuses on how communicating
with an ethical purpose is the important aspect of a success in our business. Communication
in a business is to interact with the overall manner the organization needs to
be successful and our 1x1 meetings each month is how we stay on track with
goals to achieve this.
I, too, work within a company, and see these similar aspects in my workplace. I like how you pointed out the need for proper form or action in communicating. If there is a problem within a company, the way this is worked out needs to be positive. There can't be negative communication styles among the people. There needs to remain a steadfast need to be professional for the company's image, and your own personal reputation. I think that the right form of communication for a company is vital to the way the company functions. This needs to constantly evolve with the ethical values in the company.
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